Report: AT&T and Alcatel Lucent reported that they have identified the software problem that has been causing many iPhone 4 handsets to slow down drastically. Alcatel Lucent is working to fix the problem, which came to light over the weekend.
The problem comes close on the heels of complaints by iPhone owners over antenna problems with the latest iPhone model.
TONY BRADLEY WRITES: The Apple iPhone revolutionized the smartphone market and has succeeded in breaking down barriers with the IT department and becoming an accepted part of the network and communications environment at many companies. Businesses that embraced the new iPhone 4, though, are faced with a handicapped device and a ticking clock to decide what to do about it.
The nearly two million iPhone 4 users have a long list of seriously debilitating issues with the new smartphone. While Apple continues to come up with ludicrous justifications and ridiculous recommendations, customers are waiting for an actual solution. Users can return the iPhone 4 for a full refund, but the clock is ticking and the options are limited.
It seems like just yesterday that Apple was a paragon of customer service, and a shining example of how to create a culture of devices with exceptional customer experience--devices that "just work". Oh wait. It was just yesterday.
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